Name: ScentStory
Price range: $$

Question 1

What is a fragrance decant?

Accepted Answer

A decant is a small portion of a fragrance transferred into a separate atomizer bottle. Decants allow you to experience a full fragrance — its opening, heart, and dry-down — without committing to a full-size bottle. We offer 5ml and 10ml decants.

Question 2

Are your decants authentic?

Accepted Answer

Yes. All fragrances we decant are sourced from authentic full-size bottles. We never work with imitations, clones, or reproductions. Authenticity is fundamental to what we do.

Question 3

How does the fragrance consultation work?

Accepted Answer

You complete a short questionnaire about the person the fragrance is for, the occasion, their current preferences, scent families they enjoy, and any notes they want to avoid. We use your answers to curate a personalized selection of options.

Question 4

How far in advance should I book a wedding fragrance consultation?

Accepted Answer

We recommend reaching out at least 6 to 8 weeks before your wedding date to allow adequate time for consultation, curation, sampling, and final order fulfillment. For larger wedding-party gift orders, more lead time is appreciated.

Question 5

Can I pause or cancel my monthly subscription?

Accepted Answer

Yes. You can pause or cancel your subscription at any time through your account or by contacting us directly. We do not lock you into long-term contracts.

Question 6

Can I personalize the packaging for a gift?

Accepted Answer

Yes. We offer custom labels, personalized notes, and premium presentation packaging for gift orders. Customization options can be selected during checkout or discussed during your consultation.

Question 7

What is the difference between designer and niche fragrances?

Accepted Answer

Designer fragrances are produced by large fashion and beauty houses and are widely distributed. Niche fragrances are created by independent or artisan perfumers with a focus on distinctive, often unconventional compositions. Both can be exceptional — we work across both categories.

Question 8

Do you ship nationally?

Accepted Answer

Yes. We ship to addresses across the United States. Shipping timelines vary depending on the order type. Subscription decants are typically dispatched within 3 to 5 business days. Custom gift orders may require additional preparation time.

Question 9

Do you offer corporate or bulk gifting?

Accepted Answer

Yes. We work with businesses and organizations for client gifts, employee recognition, event gifting, and branded fragrance experiences. Reach out through our contact page to discuss your requirements.

Common questions.